Privacy

Yotkom Privacy Policy

Last updated: 28.10.2025

Yotkom Uganda (“Yotkom”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose and safeguard your personal information in compliance with the Australian Privacy Principles (APPs) and relevant Ugandan data protection standards.

Who We Are

Yotkom is an Australian-registered not-for-profit charity (ABN 36 622 357 331) partnering with local communities in Northern Uganda to improve access and excellence in holistic healthcare.
Our website is located at https://www.yotkom.com.

What Information We Collect

We may collect personal information when you:

Donate to Yotkom or subscribe to updates
Contact us via our website, email, or social media
Volunteer, partner, or participate in Yotkom programs
Purchase items from our online shop
Visit our website (through cookies, analytics, etc.)

The types of personal information we may collect include:

Name, email address, phone number, and mailing address
Payment or donation details (processed securely via third-party platforms)
Communication preferences and feedback
Volunteer or partnership information
Basic website usage data (e.g., pages visited, device type, IP address)

How We Use Your Information

We use your information to:

Process donations and issue tax receipts
Send you updates, newsletters, or invitations (only if you opt in)
Manage volunteer or partnership engagement
Improve our website, services, and communications
Comply with Australian and Ugandan laws and regulations

We only use your personal information for the purpose it was collected or a directly related purpose you would reasonably expect.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
Your data is stored securely on password-protected systems and encrypted databases.
Online payments and donations are processed using trusted, PCI-compliant third-party gateways (such as PayPal or Stripe); we do not store full payment card details.

Disclosure of Information

We may share your information with:

Trusted service providers who assist in running our website or donation systems
Legal or regulatory authorities when required by law
Partner organisations in Uganda only when necessary for program coordination — and only with appropriate privacy safeguards in place

We will never sell, rent, or trade your personal information.

Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve our content.
Cookies do not identify you personally. You can adjust your browser settings to disable cookies if you prefer.

Accessing and Correcting Your Information

You can request access to the personal information we hold about you, or ask for corrections, by contacting us at info@yotkom.com.
We will respond promptly and in accordance with privacy law requirements.

Overseas Disclosure

As Yotkom operates projects in Uganda, some personal information may be shared with our trusted partners there.
We ensure all overseas handling of information complies with Australian privacy standards.

How to Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is managed, please contact us:

Yotkom Australia
Email: info@yotkom.com
Phone: +61 416 204 094
Website: www.yotkom.com
Postal: Yusuf Lule Road,
Kampala Capital Uganda.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The latest version will always be available on our website.